During my internship, I completed several courses that enriched my skills in technology. The AI and Development course provided a comprehensive understanding of AI concepts, algorithms, and programming. Data Analysis with Python honed my abilities in manipulating, analyzing, and visualizing data using Python libraries. The Data Science course delved into advanced statistical techniques, machine learning algorithms, and data visualization. The Database and SQL course taught the principles of database management and efficient data querying. Lastly, the UX Foundation course focused on user experience design principles, research, and prototyping. Overall, these courses equipped me with a diverse skill set in AI, Python data analysis, data science, database management, and UX design.

At Acadia Technology Services, I served as a Student Service Desk Consultant, where I was responsible for delivering expert technical support to both students and faculty members. My role involved resolving a wide array of technical issues, ranging from hardware malfunctions to software installations and network problems, ensuring that the academic community could operate without disruption. My proactive approach to problem-solving not only addressed immediate technical challenges but also contributed to long-term improvements in the institution’s technological infrastructure. By collaborating with colleagues, I helped implement upgrades and enhancements that improved the overall user experience. My commitment to providing high-quality support fostered a seamless learning environment, allowing students and professors to focus on their academic goals without being hindered by technical difficulties.

As a Bell Residential Specialist at Bell Aliant, I excelled in cultivating strong customer relationships and delivering exceptional service, which directly contributed to a 30% increase in sales each quarter. My deep understanding of Bell’s residential products, including home-phone, TV services, and Internet, allowed me to engage customers in meaningful conversations, highlighting the benefits of these offerings in a way that resonated with their needs. My role extended beyond sales; I became a trusted representative of Bell Aliant at community events, where I embodied the brand and forged connections with potential customers. Additionally, I took on a leadership role within my team, providing training and mentorship to new hires, equipping them with the product knowledge and sales techniques necessary to succeed in a fast-paced retail environment.

In my role as an Application and Business Analyst at Lunenburg Country Lifestyle Center, I played a pivotal role in ensuring the smooth operation of critical software applications that underpin the center’s daily activities. By collaborating closely with IT and operational teams, I was able to troubleshoot, upgrade, and implement new software solutions that significantly improved efficiency and user satisfaction. My work included the development of comprehensive user manuals and training materials, which empowered staff to use technology effectively. Through rigorous data analysis, I identified key trends and insights that informed strategic decisions, and I maintained dynamic dashboards and reports to monitor vital performance metrics. My ability to effectively gather requirements, document processes, and communicate with stakeholders ensured that our technical solutions were closely aligned with the organization’s business needs.

As a Technical Support Engineer Co-op at SolutionInc, I gained hands-on experience in providing technical consulting, system integration, and network design for global clients across various industries. I was responsible for troubleshooting network issues, customizing SolutionIP™ software, and configuring LINUX-based systems. My role also involved programming in C, Perl/CGI, and SQL databases (Postgres, MySQL), as well as understanding TCP/IP communications. I collaborated with cross-functional teams to ensure seamless project delivery and maintained a strong focus on customer satisfaction through effective communication and problem-solving skills.